Terms & Conditions
Official Entity: PT Indonesian Visas Agency™
Parent Ecosystem: Bali Enterprises Group
NIB (Registration): 0402260034806
AHU (Justice Min): AHU-00065.AH.02.01.TAHUN 2020
Address: Jl. Tibung Sari No.11C, Denpasar, Bali 80117
Strict Legal Disclaimer
We are a private administrative agency. We cannot guarantee visa approval as all final decisions are made by the Indonesian Directorate General of Immigration. We operate as your representative to bridge the administrative gap.
1. Scope of Private Agency Services
PT Indonesian Visas Agency™ provides document preparation, legal consultation, and sponsorship facilitation. By using this service, you acknowledge that you are hiring a third-party logistics and legal provider, not dealing directly with the government via this portal.
2. Absolute Data Accuracy
Clients are solely responsible for the authenticity of the documents provided. Any rejection based on falsified data or documentation is the sole liability of the client. The Agency shall not be held liable for immigration bans resulting from client misinformation.
3. Rejection & Discretionary Delays
Visa processing times are estimates provided by the government. The Agency is not responsible for "System Maintenances" at the Immigration level or discretionary delays caused by governmental scrutiny. We do not provide "guaranteed processing speed" as we do not control the final issuance.
4. Sponsorship Obligations
For KITAS/KITAP clients where the Agency acts as the official sponsor, the client agrees to maintain strict compliance with Indonesian law. Failure to report address changes or engage in illegal work allows the Agency to unilaterally report and cancel sponsored stay permits.
5. Limitation of Liability
In no event shall PT Indonesian Visas Agency™ be liable for any indirect, incidental, or consequential damages (including missed flights or business losses) arising out of visa rejections or processing delays. Our liability is limited to the service fee paid to the Agency.
6. Governing Law & Dispute
These terms are governed by the laws of the Republic of Indonesia. Any disputes arising from these terms shall be settled via the Denpasar District Court, Bali.
Binding Agreement: By making a payment or initiating a document upload, you legally bind yourself to these Terms & Conditions.