Frequently Asked Questions

Standard processing: 3-5 business days. Express service: 1-4 hours (additional fees apply). VOA can be obtained on arrival at Indonesian airports for eligible nationalities.

Valid passport (minimum 6 months validity), recent passport photo, proof of accommodation in Indonesia, return/onward flight ticket. Business visas may require additional documents like invitation letters.

VOA is for 30-60 days (tourism only), while B211A is for 60-180 days and allows broader activities like business meetings and pre-investment.

Yes, every traveler regardless of age must have their own valid visa and passport to enter Indonesia.

This is a new visa category allowing remote workers to live in Indonesia for up to 1 year while working for companies outside Indonesia, with tax-free benefits on foreign income.

Strictly No. Working for or receiving payment from an Indonesian entity while on a tourist or business visa is illegal and can lead to deportation.

These allow you to enter and exit Indonesia as many times as you like within a 1, 2, or 5-year period, with each stay up to 60 days.

Yes! We offer visa extension services for most visa types. VOA can be extended once for 30 days. Tourist visas (B211A) can be extended up to 4 times. Apply at least 7 days before your visa expires.

Most offshore visas require you to be outside the country. However, onshore applications are available for certain visa conversions. Contact us for specific onshore rules.

Our express service prioritizes your application, often resulting in approval within 1-4 hours for VOA and 24 hours for B211A.

Once approved, your e-Visa is sent to your registered email and WhatsApp as a PDF. You can also download it from our customer dashboard.

We recommend applying at least 2 weeks before your trip to account for any unexpected government system maintenance or public holidays.

Fees vary by visa type. VOA: $20 USD. Tourist Visa: from $40 USD. Business visas: from $50-150 USD depending on type. KITAS: from $500-1500 USD. All prices include government fees and our service charges.

Yes, our quoted prices are all-inclusive of mandatory government taxes, visa fees, and our professional service charges.

We are currently integrating crypto payments. For now, we accept Credit/Debit cards, PayPal, and local Indonesian bank transfers.

Yes! Applications for 2 or more people traveling together are eligible for a 10-20% discount on our service fees.

In the rare event of a rejection, we will review the reason provided by immigration and advise on the best course of action, which may include re-application with additional documentation.

Overstaying is a serious offense. The current fine is IDR 1,000,000 per day. Overstays longer than 60 days can result in deportation and blacklisting.

No. Indonesian immigration strictly requires a minimum of 6 months passport validity from your date of arrival.

Contact your embassy immediately and then notify us. We can assist in coordinating with immigration for an emergency exit permit (EPO).

Citizens from 97 countries are eligible for VOA and visa services. This includes most European, American, Asian, and Oceanic countries.

Yes, airline and immigration officers often ask for proof of an onward or return flight to ensure you intend to leave before your visa expires.

While most major airports (Bali, Jakarta) support e-Visas, some smaller remote ports may have different requirements. Always check your entry point.

As of 2024, vaccine requirements have been lifted for most travelers, but we recommend checking latest Ministry of Health updates before flying.

Every traveler must fill out an Electronic Customs Declaration (ECD) before passing through customs. This can be done 72 hours before arrival.

Our support team is available 24/7 via WhatsApp, email, and our website's chat widget. We are here to help you at every step of your application.

Yes, we have a specialized corporate team that handles Investor, Work, Family, and Retirement KITAS (Stay Permits).