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Refund & Cancellation Policy

Official Entity: PT Indonesian Visas Agency™

Ecosystem: Bali Enterprises Indonesia

NIB (Registration): 0402260034806

AHU: AHU-00065.AH.02.01.TAHUN 2020

1. Separation of Fees

By engaging our services, you acknowledge that your payment consists of two distinct components:

  • Agency Service Fee: Covers our administrative, legal, and consultation labor.
  • Government Immigration Fee: The exact tariff required by Indonesian Immigration (PNBP).

2. Non-Refundability of Government Fees

Once a visa application is submitted to the immigration portal and the PNBP (government tariff) is paid, these funds are strictly non-refundable under Indonesian Ministry of Finance regulations. The Agency has no authority to retrieve these funds.

3. Agency Service Fee Refunds

  • Before Submission: If you cancel before we submit to immigration, we can refund up to 70% of the Agency Service Fee (minus consultation and bank charges).
  • After Submission/Rejection: The Agency Service Fee is non-refundable as the labor for document preparation and submission has been completed.

4. Force Majeure & Policy Changes

In the event of sudden governmental policy changes (e.g., border closures, new visa bans), the Agency will allow for a credit-note issuance valid for 12 months, rather than a cash refund, to facilitate your entry once regulations allow.

5. Refund Timeline

Approved refunds are processed within 14-30 business days through the original payment method (Bank Transfer or Midtrans/Doku gateway).

Financial Acknowledgment: By completing a payment transaction, you testify that you have read and agreed to this strict fee-separation and refund hierarchy.