Financial Protection Framework
Refund
Policy.
Version 2.5.0 | Revised May 2026
Status: Active & Binding
Visa Application Denial
In the event of a denial by the Indonesian Government, the Government Visa Tax (PNBP) is strictly non-refundable. However, our Administration Fee is 90% refundable and 10% will be count as an administrative charge.
Force Majeure
For unforeseen circumstances beyond our control, such as natural disasters, we reserve the right to modify terms. Administration fees remain subject to the standard 10% non-refundable deduction.
Government Tax (PNBP)
Once the Government Visa Tax (PNBP) is paid to the authorities or if the visa is rejected, this portion of the payment is 100% non-refundable.
Approved E-Visa
Once your e-VISA has been approved by the authorities, all fees (Tax & Admin) become non-refundable as the service is fully delivered.
Administration Fee
Our administration fee is 90% refundable if requested before completion. A 10% deduction applies to cover initial verification. Note that Calling Visa applications are strictly 100% non-refundable due to manual submission and sponsor interview travel overheads.
Refund Method
Refunds can only be processed back to the original account/method from which the payment was received. Credit card refunds may be processed via direct bank transfer.
Cancellation Penalties
If you choose to cancel your application before completion, a 90% refund of the Administration and Sponsor Fee is applicable. The remaining 10% is non-refundable and is retained to cover initial document verification and administrative labor. Please note that the Government Visa Tax (PNBP) is 100% non-refundable once the application has been submitted to Immigration or if it is rejected.
Onshore & Offshore Specifics
- Bank transfer refunds will have the bank fee deducted from the final amount (Client bears transfer costs).
- Refund rates follow the official Indonesian bank currency rate at the time of processing.
- Refunds are not applicable for change of mind after initial consultation and documentation start.
- Calling Visa applications are strictly 100% non-refundable due to the high operational costs of our team traveling back and forth to Jakarta for manual submissions and face-to-face sponsor interviews.
Refund Timeline
Refunds are processed within 7-14 business days upon receipt of all required banking information. Requests must be sent formally via email to:
support@indonesianvisas.com
Required Information
Invoice No
Passport No
Full Name
Account Name
Account Number
Bank Swift/IBAN
Financial
Clarity.
Our refund policy is designed to be fair while respecting the irreversible nature of government fees and professional administrative labor.