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SYSTEMOfficial Update
e-VOA Payment Refund Due to System Issue
Importance: HIGH
5 Min Read
Verified Policy

<i>Source: contact@imigrasi.go.id - Komunikasi Publik Direktorat Jenderal Imigrasi [via Bali Help]</i><br/><br/>Directorate General of Immigration confirms that all visa application fees, including Visa on Arrival, will be refunded due to a system issue. The refund process will take approximately 14 working days to be credited back to the bank account. Applicants may apply for a new visa application. For further information, contact Finpay Care at phone 1500770, email care@finpay.id, or WhatsApp +62811-1445-770.