Help Center
Order Troubleshooting
Can't find your application or invoice? Follow these steps to locate your records.
If you applied via an agent or guest checkout, you can still find your application using your passport number and email address on our status tracker.
Open Status TrackerIf you have a credit card statement showing a payment to INDONESIAN VISAS but no email, we can find your order using the last 4 digits of your card and the transaction date.
System Uptime: 99.9%